Category Archives: Uncategorized

Long-term Sustainable Air Service

Long-Term Sustainable Air Service – Make it your Community Focus

Long-Term Sustainable Air Service – Make it your Community Focus
Airlines Need Consistently Good Community Financial Performance

Long-Term Sustainable Air Service – Make it your Community Focus. Airlines need consistently good financial performance from your communities scheduled air service. This requires regular and effective community support. This includes dedicating adequate funding and resources to the level of air service provided. Without Long-term sustainable air service as the goal air service results are likely to be weak.  Beware of taking on more air service than your community can sustainably support!

With long-term sustainable air service as your community focus, communities can become proactive with air service development. Too often communities are reactive instead of strategic and much can go wrong. Sufficient funding is often unavailable to support your air service effectively, air service opportunities are not recognized and not taken advantage of and more. When long-term sustainable air service isn’t your community focus, communities will not optimize their airline service, airlines will have luke-warm interest at best in sustaining or growing air service at your community airport and your communities air service development will be disappointing.

Community Flights has developed over 35 best practices and guiding principles for communities looking to improve their air service. The above is just a small sample of a complete guidebook of best practices…if you’d like to receive the complete guidebook for FREE: Community Flights Air Service Development Best Practices and Guiding Principles, email: scott@communityflights.com and request we send the full guide.

Scott Stewart is the principle of Community Flights; an air service support, development and management company. Community Flights works with communities, organizations or businesses on leveraging the great economic asset that air service is for economic gain. Scott formed Community Flights in January 2013 to mobilize community support efforts and help clients, bridge the “air service understanding gap” with the airlines creating an airline and community win-win air service support and performance environment. You can find more info about Community Flights at www.communityflights.com. Contact Scott Stewart directly at scott@communityflights.com

Air Service Organization Boards Should Focus on Oversight

Air Service Organization Boards Should Focus on Oversight

Air Service Organization Boards Should Focus on Oversight

Air Service Organization Boards Should Focus on Oversight
Allow Staff to Execute on Organization Goals Effectively

Air Service Organization Boards should focus on oversight, setting the big picture goals and provide tools for staff to execute on the organization goals effectively. Beware of micro-management! Air service support, development and management are best achieved by professionals driving strategies and actions leading to meeting board-provided goals.

When air service organization boards get into micro-management, they often do so based on gut and not data driven fact and analysis. Airlines run their business based on data driven fact and analysis. If a community wants success in their dealings with the airlines, they should act like the airline and mirror the airline approach in how they conduct their business.

Air Service Organization Boards should set community air service goals and get educated on airline business models. With professional staff or consultant guidance these boards should then adjust community air service goals and strategies so that they intersect with the airlines business intentions.

Community Flights has developed over 35 best practices and guiding principles for communities looking to improve their air service. The above is just a small sample of a complete guidebook of best practices…if you’d like to receive the complete guidebook for FREE: Community Flights Air Service Development Best Practices and Guiding Principles, email: scott@communityflights.com and request we send the full guide.

Scott Stewart is the principle of Community Flights; an air service support, development and management company. Community Flights works with communities, organizations or businesses on leveraging the great economic asset that air service is for economic gain. Scott formed Community Flights in January 2013 to mobilize community support efforts and help clients, bridge the “air service understanding gap” with the airlines creating an airline and community win-win air service support and performance environment. You can find more info about Community Flights at www.communityflights.com. Contact Scott Stewart directly at scott@communityflights.com

Air Service Development Best Practices #8

8. The board construction should apply a weight to voting based on % of funding or other support to encourage strong and equitable support.  
It is common that multiple communities and organizations will be involved in air service support but will not always contribute to the same funding level. By weighting voting to the funding level you can avoid voting issues and thus give proportional voice based on financial contribution to the air service efforts.

Board “Weighting” does sometimes need to be balanced with all constituents feeling like they have a voice in the direction and the decisions of the organization, however. If potential supporters feel they have no voice it becomes hard to win their investment in the air service support effort.

Community Flights has developed over 35 best practices and guiding principles for communities looking to improve their air service. The above is just a small sample of a complete guidebook of best practices…if you’d like to receive the complete guidebook for FREE: Community Flights Air Service Development Best Practices and Guiding Principles, email: scott@communityflights.com and request we send the full guide.

Scott Stewart is the principle of Community Flights; an air service support, development and management company. Community Flights works with communities, organizations or businesses on leveraging the great economic asset that air service is for economic gain. Scott formed Community Flights in January 2013 in order to mobilize community support efforts and assist clients, bridge the “air service understanding gap” with the airlines in order to create an airline and community win-win air service support and performance environment. More info about Community Flights can be found at www.communityflights.com. Scott Stewart can be contacted directly at scott@communityflights.com

 

Air Service Board of Directors Size

7. Air Service Board of Directors size and make-up as well as voting weight should be based on funding contribution percentage. The Board of Directors should be limited in size for effectiveness (no more than 11). It is common that multiple communities and organizations will be involved in air service support but will not always contribute to the same funding level. By weighting voting to the funding level you can avoid voting issues and thus give proportional voice based on financial contribution to the air service efforts.

When the size of your board is too large, while many constituents now have a voice, this also often creates a situation of too much talk not enough board action. Board members can compete too much with each other in an effort to be heard. 9 or fewer board members is really ideal but certainly no more than 11 should be the target number.

Community Flights has developed over 35 best practices and guiding principles for communities looking to improve their air service. The above is just a small sample of a complete guidebook of best practices…if you’d like to receive the complete guidebook for FREE: Community Flights Air Service Development Best Practices and Guiding Principles, email: scott@communityflights.com and request we send the full guide.

Scott Stewart is the principle of Community Flights; an air service support, development and management company. Community Flights works with communities, organizations or businesses on leveraging the great economic asset that air service is for economic gain. Scott formed Community Flights in January 2013 in order to mobilize community support efforts and assist clients, bridge the “air service understanding gap” with the airlines in order to create an airline and community win-win air service support and performance environment. More info about Community Flights can be found at www.communityflights.com. Scott Stewart can be contacted directly at scott@communityflights.com

 

Hire Professional Air Service Consultants

New Air Service Market Analysis

Community Flights will continually evaluate the changing dynamics in the airline industry to help guide communities to build to their air service objectives. This will involve facilitating the understanding of community air service wants versus community air service needs. It will also involve determining where the community air service needs bi-sect the airlines business objectives in order to find the community/airline “Win-Win” that is typically the best situation to pursue a successful air service acquisition. Then we work with airlines and airports and community support team to secure and maintain that service.

Community Flights will look to point out and help your community prioritize air service opportunities for your airport based on historical demand and best opportunities to drive high airline profitability. Once we determine the flight service that meets community needs AND will drive high airline profitability we then serve as liaison or on the community air service support team with the airlines to secure and support that air service.

When air service incentives may be needed to help meet the airlines business objectives or out compete other communities for the targeted air service, Community Flights will do a proforma on what this means on a cost and return on investment basis. Additionally Community Flights will assist with coming up with a strategy and structure for the community fundraising efforts to fulfill these incentives.

Scott Stewart is the principle of Community Flights; an air service support, development and management company. Community Flights works with communities, organizations or businesses on leveraging the great economic asset that air service is for economic gain. Scott formed Community Flights in January 2013 in order to mobilize community support efforts and assist clients, bridge the “air service understanding gap” with the airlines in order to create an airline and community win-win air service support and performance environment. More info about Community Flights can be found at www.communityflights.com. Scott Stewart can be contacted directly at scott@communityflights.com

scott@communityflights.com         970-759-3559

Air Visitor Capture – The Basic Services

Community Flights Air Visitor Capture – The Basic Services:

Air Fare Tracking: Weekly pricing tracking to the main local airport from the top 10 inbound leisure markets. We will also track prices to one alternate regional airport and up to two competing destination market airports.
Local Airport Air Price Analysis: Determine air price-point and price positioning levels at which time coordinating visitor notifications with lodging partners should occur.
Air Deal Tracking: Track airlines serving main local airport and alternate regional airport for short notice/short-term sales.
•Set-up & Manage Airfare Club: Facilitate air deal opt-in list creation of potential visitors who wish to receive air deal notifications.
Coordinate on Air Deal Messaging Creation: Clarify air deal details including terms and conditions. Help craft messaging of air deals targeted by visitor segment.

Note:
Included in above is almost weekly scheduled air report call.
____________________________________________________________________________________________________________

Air Visitor Capture Fees
Monthly:  Individual Lodging Property
$1 – $0.75* per lodging unit/hotel room
$250 min. – Within a community program for 250+ community lodging rooms
*At 2000 rooms cost per lodging unit goes down to $0.75Actual cost based on size of lodging property, and the number of lodging property subscribers in the community.

Monthly:   CVB/Hotel Association/Multi-Community Lodging Units
2000 Rooms or Less –  $1500 Monthly  
2001 – 3000 Rooms –   $2150 Monthly
3001 – 4000 Rooms –   $2500 Monthly
4001 – 5000 Rooms –  $2900 Monthly
5001+ Rooms  – Customized Price Quote 

Scott Stewart is the principle of Community Flights; an air service support, development and management company. Community Flights works with communities, organizations or businesses on leveraging the great economic asset that air service is for economic gain. Scott formed Community Flights in January 2013 in order to mobilize community support efforts and assist clients, bridge the “air service understanding gap” with the airlines in order to create an airline and community win-win air service support and performance environment. More info about Community Flights can be found at www.communityflights.com. Scott Stewart can be contacted directly at scott@communityflights.com

Call: 970-759-3559 or email scott@communityflights.com for more info

Air Service Non-Profit Organization Set-Up

6. We recommend A 501c (6) for Air Service Non-Profit Organizational Set-Up.
An economic development Air Service Non-Profit Organization Set-Up provides a tax advantageous organizational structure and an umbrella from which to bring in multiple organizations and businesses as contributing members of the group. Note: due to airport grant assurances the airport cannot be a contributor to any revenue guarantee efforts and this type of organization provides a good organization structure to take in funding from other multiple agencies.

When set-upon a non-profit profit basis your organization can also often qualify for enterprise zone or other economic development advantageous status where dollars invested in your air program will see a direct write-off on business and/or individual taxes.

Community Flights has developed over 35 best practices and guiding principles for communities looking to improve their air service. The above is just a small sample of a complete guidebook of best practices…if you’d like to receive the complete guidebook for FREE: Community Flights Air Service Development Best Practices and Guiding Principles, email: scott@communityflights.com and request we send the full guide.

Scott Stewart is the principle of Community Flights; an air service support, development and management company. Community Flights works with communities, organizations or businesses on leveraging the great economic asset that air service is for economic gain. Scott formed Community Flights in January 2013 in order to mobilize community support efforts and assist clients, bridge the “air service understanding gap” with the airlines in order to create an airline and community win-win air service support and performance environment. More info about Community Flights can be found at www.communityflights.com. Scott Stewart can be contacted directly at scott@communityflights.com

 

Air Schedule Optimization

Community Flights believes air schedule optimization is critical and will track, analyze and strategize community airport air schedules to improve the capture of inbound and outbound air passengers at your communities airport.

Airlines have the final say on their air schedules; however, they will consider airport and community requests on air schedules when they can, particularly those requests that are based on good business reasons that can be provided by Community Flights schedule analysis.

Community Flights has found that by knowing your key markets and insuring that there is an adequate level of connecting seat capacity from these key markets will aid the success of a communities flights. Airlines will want to maximize these connections when they see it will help maximize their revenues. Your community wins via increased traffic and the airline wins via increased revenue.

Airlines will often, therefore, optimize flight times to increase traffic to your airport when this is pointed out to them.

Scott Stewart is the principle of Community Flights; an air service support, development and management company. Community Flights works with communities, organizations or businesses on leveraging the great economic asset that air service is for economic gain. Scott formed Community Flights in January 2013 in order to mobilize community support efforts and assist clients, bridge the “air service understanding gap” with the airlines in order to create an airline and community win-win air service support and performance environment. More info about Community Flights can be found at www.communityflights.com. Scott Stewart can be contacted directly at scott@communityflights.com

scott@communityflights.com            970-759-3559

Air Service Support

Colorado’s Flights Fight – Limited Small City Air Access

Colorado’s Flights Fight
Flying Directly to Small Colorado towns is Limited

Colorado’s Flights Fight as illustrated in a Denver Post Article Titled Colorado’s Fight for Flights is a story of limited small Colorado community air access. It’s a You can’t get there from here situation. It’s a phrase that could hamper economic development efforts across Colorado. Without a corporate jet or a charter flight, business travelers and tourists alike could be facing a more difficult time flying to many of Colorado’s smaller communities. Colorado’s Flights Fight is about Colorado Communities efforts to sustain and/or grow air service.

http://www.bizjournals.com/denver/print-edition/2014/02/07/cover-story-colorados-fight-for.html?iana=ind_travel&page=2Link to Story in Denver Business Journal

L. Wayne Hicks
Associate Editor- Denver Business Journal

David Gordon, director of CDOT’s Division of Aeronautics, says, “It helps the state’s economy as a whole to have a good system of airports.”

Dramatic changes to aviation have many Colorado communities struggling to revive or restore airline service to their towns ­­— a key factor that can make or break local economic development efforts.

Flight cutbacks by some airlines, even abandonment of air service to some local communities in recent years, threaten to undermine the efficiency of the entire state’s air service system.

Barring use of a corporate jet or a charter flight, vast expanses of Colorado can only be reached by a long drive. And increasingly, airlines are finding some small towns too expensive to serve without costly subsidies from those communities.

Passenger numbers are down at most of Colorado’s regional airports since 2008. If that trend continues, airlines will likely reconsider flying those routes — and communities will have to dig deep for subsidies and incentives to keep them.

A lack of commercial air service can hurt a region’s economic development chances. Companies may shy away from moving into parts of Colorado that don’t have regularly scheduled flights. And out-of-state tourists may steer clear of Colorado’s ski resorts without an easy way to get there.

“A lot of those airports not only serve the local community but serve traffic in and out of DIA,” said David Gordon, director of CDOT’s Division of Aeronautics. “It’s important to have a feeder system going into DIA. It helps the state’s economy as a whole to have a good system of airports.”

Colorado has 13 airports with scheduled passenger service. That’s down from 14 when the Fort Collins-Loveland Municipal Airport lost its only airline — Allegiant Air — in October 2012. And the small community of Lamar (population: about 7,800), about 100 miles east of Pueblo, saw its commercial service vanish in 2000 after the federal government determined the price to subsidize flights there had become too expensive.

“You do hear from people who wish they could fly up to Denver,” said Lance Benninghoff, executive economic director for Prowers County Development Inc. in Lamar. But, he said, Lamar and the surrounding county doesn’t have a population large enough to support commercial airline service.

For communities across the state, air service provides too big an economic boost to let passenger service slip away, so they’re offering subsidies and other perks to airlines. The city of Aspen considers service at its airport “an essential driver for the Roaring Fork Valley’s overall economic health and viability,” according to its city council.

“It’s probably one of the most critical things for a region or a town to have, to have an airport with commercial service,” said Dave Ruppel, manager of the Yampa Valley Regional Airport in Hayden, near Steamboat Springs.

The Colorado Department of Transportation last year estimated the economic impact of the state’s airports is $36.7 billion, once jobs, payroll, air cargo and other factors are counted. DIA accounts for the biggest share of that, at an estimated $26.3 billion, and triple the amount attributed to Colorado’s other commercial airports combined.

“The CDOT study gives people a snapshot of the importance of the airports,” said Travis Vallin, a principal of Jviation Inc., a Denver-based aviation consulting firm. Vallin, who previously was head of CDOT’s Division of Aeronautics, said the airports are “critically important … to the economics of the state.”

DIA enjoys what Colorado’s other commercial airports don’t: a steady stream of about 2 million travelers monthly, and the presence of 17 airlines. But even DIA isn’t immune from the changes that have torn through the aviation industry. After passenger counts that climbed to a record 27 million in 2011, DIA has seen the numbers remain relatively flat since then.

Offering incentives

So what can Colorado’s smaller communities with commercial airports offer to stay on the radar screen of the airlines? Money.

Whether in the form of revenue guarantees or marketing support, the airlines are receiving financial help from many of the towns they serve. The incentives are meant to reduce the economic risk an airline takes when starting a route.

“Airlines are pretty risk-averse,” said Scott Stewart of Community Flights, a Telluride-based aviation consulting firm, “and if they see there is a risk they’re going to look to get into a risk-sharing agreement in many cases.”

Stewart started his firm at the end of 2012, after stepping down as executive director of the Telluride Montrose Regional Air Organization. Now known as Colorado Flights Alliance, the organization works to attract and retain service at the Montrose and Telluride airports.

Backed by the city of Montrose, Telluride Ski Co., business contributions and a 2 percent tax on food and lodging, Colorado Flights Alliance spends about $3 million annually on revenue guarantees.

With a revenue guarantee in place, airlines won’t lose money on a route. Communities have to pay up only if the revenue a route generates falls short of a pre-determined amount.

Steamboat Springs, which relies on the Yampa Valley Regional Airport, would see fewer flights without funds raised by a special taxing district, said Lisa Sanchez Warner, a member of the Steamboat Springs Local Marketing District. The district collects a 1 percent tax on lodging and that money, she said, “primarily goes to pay the airlines to come here.”

Steamboat Springs voters approved a quarter-cent increase in the city sales tax in 2011, with those funds earmarked specifically to attract winter service to the airport. “We have a small community here and our economy is tourist-based, so we need to get our tourists here in the winter season,” Warner said.

Eagle Air Alliance, a group of businesses and local governments in the Vail Valley, offered United Airlines a $500,000 revenue guarantee last year for a summer flight from Houston to the Eagle County Airport, near Vail.

“One of the major challenges we have compared to other destinations like Telluride or Crested Butte is that all of those other resort areas have a permanent dedicated funding source,” said Chris Romer, president and CEO of the Vail Valley Partnership, which oversees the Eagle Air Alliance. “They have a regional transit authority or a local marketing district that allows them to collect, often times, tax money for a revenue guarantee. We go out and raise money. We raise money every single year using the tin cup model. We shake the tin cup at a business and say, ‘We’re working to increase flight service but we need you to pledge and to commit’.”

Romer said it takes about three years for a new route to stop needing a revenue guarantee. That’s how long it takes a new route to sustain itself.

The Eagle Air Alliance, which only has enough funding for one revenue guarantee program a year, can then turn to that money to attract new flights, Romer said.

The Aspen/Pitkin County Airport doesn’t offer revenue guarantees. “If the airline’s making enough money here, they stay,” said Jim Elwood, airport director. “If they don’t, they move on.”

But the Aspen airport does make funds available to market a new service, as was the case in advance of Delta Air Lines offering winter flights from Atlanta and Minneapolis. Aspen, Pitkin County, the Town of Snowmass, Aspen Skiing Co. and the Aspen Chamber Resort Association all donated.

“We purchased some space on their gate monitors in Atlanta and other places, some other points of contact with their customers that let them know about the flight into Aspen,” Elwood said.

The Delta flights are expected to bring in about 5,232 visitors this winter, with a potential economic impact of $7.8 million to the region. Pitkin County commissioners, who approved a $50,000 contribution, estimated a direct impact to the county would be $67,493.

The Aspen airport, which at $707.27 has the highest average one-way fare in Colorado, benefits from its proximity to the Aspen Mountain and Snowmass ski areas.

Stewart, whose clients include the Crested Butte Mountain Resort, said a community is more likely to attract visitors if an airport is relatively close. “People don’t want to fly into a Denver or an Albuquerque or some other airport and then have to do a lot of driving to get to their final destination,” he said. “They’ll go instead to Salt Lake City and go skiing there or they’ll go to some other place where the airport is more convenient to the final destination.”

There’s more at stake than tourism dollars. The DOT allocates $1 million a year to airport that attract at least 10,000 passengers annually, with that money available for such expenses as terminal or runway improvements. Drop below that number, the amount of federal money available falls to $150,000.

And businesses looking to relocate or expand these days want to be within 60 minutes of an international airport, said Tom Clark, CEO of the Metro Denver Economic Development Corp. He said that’s the No. 1 criteria companies consider.

“It’s just a pivotal piece of an economic strategy,” Clark said. “For cities that don’t have it, it’s a challenge.”

Dan Tate, executive director of Southeast Colorado Enterprise Development Inc. in Lamar, which has an airport but no scheduled flights, said the lack of air service “is definitely not positive. From an economic development point, it’s a negative to not have that service. We’ve had such an out-migration of companies for one reason or another; some of that is due to logistics. But commuter service doesn’t seem to be a priority at this time. We’re just trying to hang onto the jobs that we currently have.”

Douglas Dowler, executive director of Southern Colorado Economic Development District in Pueblo, which does have air service, said the availability of passenger flights “certainly makes you more attractive when you’re talking to businesses willing to relocate to the area. One of the key questions is, of course, access, especially when you have companies that have multiple locations, not only in our state but in other states. The ability to fly and travel between those locations is crucial.”

Jack Rink, president and CEO of the Pueblo Economic Development Corp., agreed that business prospects consider air service when scouting the area.

“It’s on their checklist,” he said. “One of the questions they ask is is there a local airport and do you have air service? The answer is yes. We have it from Pueblo to DIA, and as backup we’re 45 minutes from Colorado Springs, and that satisfies everybody.

“That said, we’re still working hard to get more flights out of Pueblo and hopefully to some other hubs beyond just DIA,” Rink said. “It’s a challenge, because everyone knows the state of the airline industry.”

L. Wayne Hicks is associate editor of the Denver Business Journal, writes the “Cultural Attache” blog, and compiles the daily “Morning Edition” email. Phone: 303-803-9221.

Colorado’s Flights Fight story above, illustrates the challenges Colorado’s attractive tourism communities have in acquiring and sustaining air service. These challenges persist even when revenue guarantee and other incentive programs are present.

There is a lot right about the many efforts in Colorado to support Colorado’s Flights Fight. The fact that many communities have organized air service attraction and support programs is a great start to meeting the challenges of sustaining air service. While Colorado’s Flights Fight is certainly not unique to the state, we personally feel that Colorado’s Flights Fight is one that can be one by many of the Colorado communities.

Air Service Development Stakeholders

Air Service Development Stakeholder-Involvement Important

Air Service Development Stakeholder-Involvement Important
A Diversity of Individuals and Industry Should be on Air Organization

Air Service Development Stakeholder involvement is important. Air service stakeholders are  integral in the make-up of your air service development and management organization. The air organization should include an air service development stakeholder group made up of regional and local business and individuals who see large airport and air service benefits. A broad and diverse air service development stakeholder group that are also influencers in their industry, can increase support for your air program.

Typically community air service development stakeholder comes from the local government, local business and corporations. The local economic development groups and chambers as well as from Tourism entities also help make up local people or groups that make up your air service development stakeholder.

A priority of the community should be aligning these air service development stakeholder businesses and people. This is critical to communities who want successful and sustainable air service in the long-term.

Community Flights has developed over 35 best practices and guiding principles for communities looking to improve their air service. The above is just a small sample of a complete guidebook of best practices…if you’d like to receive the complete guidebook for FREE: Community Flights Air Service Development Best Practices and Guiding Principles, email: scott@communityflights.com and ask we send the full guide.

Scott Stewart is the principle of Community Flights; an air service support, development and management company. Community Flights works with communities, organizations or businesses on leveraging the great economic asset that air service is for economic gain. Scott formed Community Flights in January 2013 to mobilize community support efforts and help clients, bridge the “air service understanding gap” with the airlines to create an airline and community win-win air service support and performance environment. You can get more info about Community Flights  at www.communityflights.com. You can contact Scott Stewart at scott@communityflights.com